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Refund Policy
Refund Policy for Sunrise Digital
Introduction:
Welcome to Sunrise Digital Media's Refund Policy. This policy outlines the terms and conditions under which refunds are provided for our products and services.
Eligibility:
Customers who have purchased products or services directly from Sunrise Digital Media are eligible for refunds.
Conditions for Refunds:
- Refunds are available within 30 days of the purchase date.
- Refunds are applicable for defective products or services, or if the customer is dissatisfied with the quality.
- Customized or personalized services may not be eligible for refunds.
Refund Process:
To request a refund, please contact our support team at contact.sunrisedesign@gmail.com with your order details and reason for the refund request.
Refund Timeframe:
Refunds will be processed within 7 business days after the request is approved.
Exceptions:
- Digital downloads and services that have been provided as agreed upon may not be eligible for refunds.
- Additional conditions may apply to specific products or services, which will be communicated at the time of purchase.
Contact Information:
If you have any questions about our Refund Policy, please contact us at support@sunrisedigitalmedia.com.
Changes to Terms:
Sunrise Digital Media reserves the right to modify or update these terms and conditions. Users will be notified of changes through our website.
Contact Information:
For inquiries regarding our Terms and Conditions, please contact us at contact.sunrisedesign@gmail.com
How a refund request is handled
Refunds apply to products and services bought directly from Sunrise Digital Media, on the conditions listed above. To ask for one, email contact.sunrisedesign@gmail.com with the order details and the reason. Approved refunds are processed within 7 business days. Questions about the policy can also go to that inbox. This note does not add new exceptions. The sections above are the policy.
Include the invoice number, the date of payment, and the service name in the refund email. A request with those three details is faster to match than a note that only says the charge was unexpected. The 7 business day clock starts after the request is approved, not from the moment the email is sent.
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